Unlocking an Encompass Disclosure Package

HomeCustomer Knowledge BaseFor Lenders Unlocking an Encompass Disclosure Package

For Lenders

Unlocking an Encompass Disclosure Package

If a borrower enters an incorrect Auth Code five times, Encompass will lock the borrower out of eSigning the package. When this happens, the borrower will see an error that the they are not able to authenticate.

Or if closing out and attempting to click “Review and Sign” again

The package can be unlocked by issuing an Informational Only eDisclosure such as the Home Loan Toolkit or Privacy Policy from the eFolder. It is also best practice to verify the correct code was given to the user so they do not repeat the mistake.

Steps:

Go to the eFolder
Click eDisclosures and click through each screen to Order eDisclosures

Select check the box next to Your Home Loan Toolkit (esnure only this box is selected) and Send disclosures

You will know this process has been successful when another Disclosure Task is created. The borrower can now attempt to authenticate again and sign the original disclosure package.

Lender view:

Borrower view:

Example borrower view once authenticated:

Managing your account Your Templates Landing Pages Lender Dashboard Notifications Creating a Borrower File Loan File Overview The Maxwell Loan Application Co-borrower Loan Applications Supplemental Consumer Information Form Spanish Loan Application SmartTasks Document Collection Document Management Verification of Income and Employment Verification of Assets with PLAID DocuSign MaxwellPay (MPay) Payments from Borrower Storing Credit Credentials Pulling Credit FlexLetters Messaging Screen Share QuickPricer eClose with Snapdocs Borrower Experience Updates 2023 Unlocking an Encompass Disclosure Package

For Lenders

Unlocking an Encompass Disclosure Package

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