July 20th - August 1st

Features

Enhanced Borrower Experience goes into Beta

At Maxwell, we’re dedicated to continuously improving our platform to deliver a best-in-class digital mortgage experience for you and your borrowers.

That’s why we’re excited to announce the launch of our revamped borrower dashboard. This update is designed to streamline the document collection process and improve borrower pull-through rates. We did this by focusing on a few key experiences:

• Mobile-first design: 52% of borrowers are logging in via mobile devices. We designed our new borrower dashboard and tasks experience for a smoother task completion experience regardless of device.
• Improved first-time task completion rate: Clearer task descriptions and helpful borrower tips improve borrower understanding of requirements and reduce churn caused by document rejection on tasks.
• Escalating top borrower priorities: We’ve updated task prioritization and notifications to elevate time-sensitive items like disclosures and overdue tasks so it’s clear to the borrower which action items are the highest priority to complete. 

This update is going live for a limited amount of Beta customers beginning August 2nd. With expansions to more customers in mid-September and at the beginning of Q4. You can learn more about our new and improved Borrower Dashboard in our Customer Knowledge Base. If you have any questions or concerns about the upgrade process, you can contact help@himaxwell.com or your customer success manager and we will be happy to assist you. 

Soft Credit Pulls 

We have updated our credit pull tasks to allow lenders to run soft credit pulls in Maxwell's platform. Simply click soft pull on the credit tasks to generate a soft pull report. 

Meridian Link Credit Authorization 

Maxwell now updates the credit authorization date directly in MLM when the loan file is created from Maxwell.

Bugs/Code Cleanup 

• Task Status Notifications – Fixed a bug where the initial task status notifications were not sent to borrowers on lender-created files loan files. 
• Name Capitalization – Addressed an issue where user names were getting a space added prior to capital letters. So if a name had two capital letters e.g. McDonald an unnecessary space was added Mc Donald. 
• Added institution branding to FileFetch connected accounts 

July 5th - 19th 

Features

Credit Enhancements 

Storing Credit Credentials – With Maxwell’s enhanced credit integration you can now store multiple vendor credentials within our Integrations Settings. So you can store and readily use multiple different CRA vendors to pull credit. We’ve partnered with MeridianLink, CBC, Informative Research, and Factual Data to give you access to dozens of CRAs. If you only have one provider it will auto-select that credit provider for you. 

Click here to learn how to update and store your credit credentials. 

Updated Credit Pull User Interface – We also updated our user interface for pulling credit reports. The updates include: 

• Select from one of your stored CRA accounts
• Ability to reissue a credit report that may have been pulled outside of Maxwell
• Autofill borrower info from loan application into the credit report request. 
• Ability to select any or all three of the bureaus

Bugs/Code Cleanup 

• Updated mobile experience so dropdowns don't automatically prompt the keyboard search which covered the dropdown response options. Users can now tab or click in the dropdown again to prompt a search within a dropdown. 
• Filxed a credit export bug where credentials were not being set to LOSS
• Fixed a bug where the mobile hamburger menu toggle was not appearing on the lender settings page
• Fixed a bug where FileFetch was returning additional paystub and bank statement documents beyond the time period requested. We resolved the issue to only return documents within the time period requested by the lender in task creation.  
• Added 1099s as a FileFetch task where customers can import documents directly from payroll and employer account. 
• Made an update that allows users to upload picture images captured from newer iPhone models in the .heic high-resolution image format. We automatically convert the image into a document type we can read and accept.